Customer Service Representative

About Roology • Roology is a growing fashion and ecommerce brand focused on delivering premium customer experiences through quality products, smooth operations, and strong community-driven branding. • We are building a fast-moving team that values ownership, creativity, and execution. • Roology is looking for a Client & Vendor Relations Executive to manage customer communication, coordinate with vendors, and ensure smooth order execution from inquiry to delivery. • This role is ideal for someone who is organized, detail-oriented, calm under pressure, and comfortable handling customer interactions across WhatsApp, Instagram DMs, and email. Responsibilities • Handle inbound client communication (WhatsApp, Instagram DMs, email). • Manage customer orders end-to-end: • Inquiry sizing consultation confirmation dispatch feedback. • Coordinate with vendors for production updates and follow-ups. • Handle customer support and grievance resolution professionally. • Track deliveries and reduce RTOs through courier follow-ups. • Maintain and update operational/order management sheets. • Ensure smooth communication between clients, vendors, and internal teams. Requirements • Fresher or up to 1 year of experience. • Strong written communication skills. • Detail-oriented and highly organized. • Ability to handle customer issues calmly and professionally. • Comfortable with Google Sheets/Excel. • Fashion/ecommerce industry knowledge is a bonus. What We re Looking For • Fast learner. • Responsible and proactive. • Strong coordination and multitasking skills. • Ownership mindset.